Privacy Policy

At SolOPENpreneur ("we", "us", "our"), we are committed to protecting your privacy and your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us. It applies to all visitors, customers, and users of SolOPENpreneur.

We believe in data ownership – for you and for us. We do not sell your personal data. We only collect what is necessary to provide and improve our service.

1. Information We Collect

We collect information you voluntarily provide to us when you express interest in our services, register for an account, purchase a plan, fill out the onboarding form, or contact us for support.

Personal Data

This includes:

• Name, email address, phone number, company name, billing address, VAT/tax ID.
• Payment information (processed by our third-party payment processors – we do not store full credit card details).
• Account credentials (username, hashed password, SSH public keys).
• Preferences for your VPS instance (domain names, timezone, language, enabled apps, backup configurations).
• Communications with us (support tickets, emails, chat logs).

Data We Process on Your Behalf

When you use our service, you host your own data inside your VPS – including customer lists, email content, files, databases, and AI models. We do not access, scan, or process that data unless you explicitly request support or troubleshooting. Your VPS is isolated and encrypted. We only have administrative access to the underlying virtual machine to maintain the service (updates, security patches, backups if you purchased DR).

Automatically Collected Information

When you visit our website, we may collect certain information automatically, including:

• IP address, browser type, operating system, referring URLs, pages viewed, and access times.
• Cookies and similar tracking technologies (see Section 7).

2. How We Use Your Information

We use your information to:

• Create, provision, and manage your dedicated VPS instance and the SolOPENpreneur stack.
• Process payments and invoices.
• Send you service-related notifications (welcome email, provisioning updates, security alerts, invoice reminders).
• Respond to support requests and troubleshoot issues.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

We do not use your data for advertising or marketing without your explicit consent (e.g., you can opt into our newsletter).

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Service Providers: We use third-party companies to perform services on our behalf, such as payment processing (Stripe, Paddle), cloud infrastructure (Contabo, DigitalOcean, or other VPS providers), and email delivery. These providers have access only to the data necessary to perform their functions and are contractually obligated to keep it confidential.
• Legal Compliance: If required by law, court order, or governmental regulation, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and prominent notice on our website.
• With Your Consent: We may share information for any other purpose with your explicit consent.

4. Data Security

We take security seriously. We implement industry-standard measures to protect your personal data and your hosted VPS:

• All data transmitted between you and our services is encrypted using TLS (HTTPS).
• Passwords are hashed and salted (never stored in plaintext).
• Your VPS is isolated from other customers via virtualization and network segmentation.
• We perform regular security updates and vulnerability scans.
• If you purchase the Disaster Recovery add‑on, backups are encrypted with AES‑256 using a key that only you control (we do not store that key).

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you cancel your subscription, we will delete your VPS and all associated data within 30 days, unless we are required to retain it by law (e.g., for tax purposes, invoices are kept for 7 years). You may request earlier deletion by contacting us.

Backup data (if you purchased DR) is retained according to your chosen retention policy. You may request deletion of backup archives at any time.

6. Your Rights (GDPR, CCPA, and other privacy laws)

Depending on your location, you may have certain rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal retention obligations.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: If we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at solopenpreneur@intentures.com. We will respond within 30 days. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function (e.g., login sessions, shopping cart).
• Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics, Plausible – we may use privacy-friendly analytics).
• Preference Cookies: Remember your settings (e.g., language).

You can disable cookies in your browser settings, but some parts of the website may not function properly. We do not use cookies for advertising tracking.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., open source project pages, documentation). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

10. International Data Transfers

SolOPENpreneur operates from the United States (or your specified jurisdiction). Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place for international transfers. By using our service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also send an email notification. Your continued use of the service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: solopenpreneur@intentures.com
• Mail: SolOPENpreneur, [Your Business Address], [City, State, ZIP], [Country]
• Data Protection Officer: [Name/Title, optional]

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This Privacy Policy is provided for informational purposes and does not constitute legal advice. You should consult with a qualified attorney to ensure compliance with applicable laws.